Shipping Policy

Thank you for choosing The Good Car Parts! This Shipping Policy outlines important information regarding the shipping of products purchased from our online car parts store. We aim to provide you with a smooth and efficient shipping experience. If you have any questions or need further assistance, please feel free to contact us using the information provided below.

1. Processing Time
   • Order Processing: We strive to process and fulfill orders promptly. Most orders are processed within 1-2 business days after payment confirmation. However, during peak periods or due to unforeseen circumstances, processing times may be slightly longer. We appreciate your patience and understanding.
2. Shipping Methods and Delivery
   • Shipping Methods: We partner with reliable shipping carriers to deliver your car parts safely and efficiently. The available shipping options will be presented to you during the checkout process. The shipping methods may vary depending on your location, the size and weight of the items, and the shipping carrier’s policies.
     b. Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Please note that delivery times are approximate and may be subject to unforeseen delays caused by factors beyond our control, such as weather conditions or carrier disruptions. We strive to provide accurate delivery estimates but cannot guarantee specific arrival dates.
3. Shipping Costs
   • Shipping Charges: Shipping charges are calculated based on various factors, including the weight, dimensions, and destination of the package. The applicable shipping fees will be displayed during the checkout process. Additional charges, such as customs duties or taxes, may apply for international shipments and are the responsibility of the recipient.
4. Order Tracking
   • Tracking Information: Once your order has been shipped, we will provide you with a tracking number and relevant tracking information, if available. You can track the progress of your shipment using the carrier’s website or by contacting their customer service. Please allow some time for the tracking information to be updated after receiving the tracking number.
5. Shipping Restrictions
   
   • International Shipping: We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or import fees may apply, and it is your responsibility to comply with any applicable regulations and cover these costs.
   • Address Accuracy: Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delayed or undelivered packages due to incorrect address information provided by the customer.
6. Damaged or Lost Shipments
   
   • Damaged Shipments: If you receive a package that appears to be damaged, please inspect the contents immediately and report any damage to us within 48 hours of delivery. We may require photographic evidence of the damage to process a claim with the shipping carrier.
   • Lost Shipments: In the rare event that a package is lost during transit, please notify us, and we will work with the shipping carrier to resolve the issue. Lost package claims may take some time to process, and we appreciate your patience in such circumstances.
7. Contact Us
   • If you have any questions or need further assistance regarding our Shipping Policy or your specific shipment, please contact us:
     • Email: [email protected]
     • Phone: 1-208-371-5110
     • Address: Ste 104, 1628 Dickson Ave, Kelowna, BC V1Y 9X1

We are here to assist you and ensure a satisfactory shipping experience.